We aren't quite at the stage of driving around Deloreans and riding hoverboards to work but technology has taken a huge turn over the past 5 years- so much so that we are now able to depend on Robots to inform us and even go as far as diagnose our medical issues.
Chat bots are huge right now and are set to be the next revolution in tech as we head deeper into 2017, they are already a huge success in the Asia-Pacific region and are slowly making their way across seas to aid businesses and consumers with their daily needs.
No, they cannot cook your meals or do your hoovering for you (yet) and we cannot usually see these chat bots but as time progresses, every time you start Live Chat on a site you will actually be communicating with a robot as opposed to a human. This allows businesses to enhance their customer experience and provide the 24 hour service and attention that in some cases, humans wouldn't be able to provide.
They also give us a better insight into our customer types, behavioral factors of these customers, peak visiting times, any trends in concerns etc to build a more in-depth profile and improve customer service experiencing and advertising targeting- more so than we currently can.
So far banks, restaurants, insurance companies, hotels and many other companies are utilizing these chat bots to enhance their customer experience but as this technology is developed more we will see these chat bots become part of our everyday lives.
What do you think of these chat bots? useful or useless?
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